Learn more about the Youth and Family Programming Manager position in East Norwich, NY.
Position Overview:
As Youth & Family Program Manager, you will oversee the planning, coordination, and execution of engaging programs and events for youth and families at the Club. This role focuses on delivering high-quality, enjoyable, and safe programming tailored to different age groups while fostering a welcoming and inclusive environment. You will manage day-to-day operations, supervise programming staff, and collaborate closely with other departments to ensure that events meet the Club's standards and enhance the member experience.
Key Responsibilities:
- Program Planning & Coordination: Assist in developing and administering a diverse range of youth and family-focused programs, including recreational activities, seasonal camps, and family-friendly events. Ensure that all programs are aligned with member interests and Club standards.
- Staff Supervision & Development: Supervise a team of youth activity counselors and camp counselors. Provide training, guidance, and support to ensure staff are well-prepared to lead programs, promote safety, and deliver high-quality experiences.
- Event Execution & Support: Assist in the day-to-day management of events, from setup to execution, ensuring all logistics are in place (staffing, materials, equipment). Act as the on-site point of contact during events to ensure smooth operations.
- Member & Family Engagement: Build strong relationships with families and members by promoting activities, gathering feedback, and responding to inquiries. Create a welcoming atmosphere that encourages participation and fosters community.
- Safety Oversight: Ensure that all activities are conducted in a safe and secure manner, complying with Club safety protocols and industry best practices. Maintain equipment and facilities to ensure they are safe and suitable for programming.
- Budget Assistance & Resource Management: Assist in managing program budgets by tracking expenses, making cost-effective decisions, and ensuring programs stay within allocated resources. Help with the preparation of purchase orders and inventory management for program supplies.
- Administrative Support: Maintain accurate records of program registrations, attendance, and feedback. Assist in compiling reports and analyzing the effectiveness of programming. Help with marketing and promotion of upcoming events.
- Cross-Department Collaboration: Work with other departments (e.g., food and beverage, facilities, marketing) to ensure all aspects of family programming are integrated into the overall Club experience.
EDUCATION/EXPERIENCE/SKILLS:
- Bachelor’s Degree in education, event management, or recreation preferred.
- Minimum of two years related work experience in childcare and events.
- Must possess CPR and First Aid certification.
- Experience in educational program development and implementation.
- Must have knowledge of age-appropriate activities and enjoy working with all age groups.
- Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications.
- Ability to establish and maintain effective relationships with members, guests, clients, and employees.
- Knowledge of and ability to perform required role in emergency situations.
- Strong organizational skills required.
- Must work in a safe, prudent, and organized manner.
- Must possess excellent communication skills including strong verbal, written, and positive interpersonal skills.
- Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
- Demonstrated results-oriented and capable of working with minimal direction.
- Excellent team player with ability to work hands-on in a fast-paced environment.
PHYSICAL AND MENTAL DEMANDS:
- Requires the ability to safely lift items up to 30 pounds.
- Continuous walking and standing.
- Frequent lifting, bending, stooping, pulling, and repetitive actions.
- Be physically able to reach, bend, and stoop.
- Be able to work in a standing position for long periods of time.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must maintain composure and objectivity under pressure.
- Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
- Ability to project voice and get attention of and cooperation from youngsters.
TYPICAL WORKING CONDITIONS:
Work is performed in an indoor/outdoor setting, busy and noisy environment. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Varying schedule to include evenings, holidays, and extended hours as business dictates.